Market Data

Hilton downgrades RevPAR guidance for 2019

Jul 24, 2019 / Hilton
Hilton
Hilton

The company narrowed its guidance for 2019 systemwide RevPAR from a range of 1 percent to 3 percent to a range of 1 percent to 2 percent.

Hilton expects the second half of 2019 to be similar to the first half, with consistent RevPAR growth in the U.S. and slightly softer RevPAR growth elsewhere.

Europe led regional RevPAR growth with a 5 percent year-over-year increase for the second quarter, while U.S. RevPAR grew 1 percent year over year in the second quarter, compared with 1.8 percent for the first quarter.

Group business was strong in the first quarter, and Nassetta said the third quarter also is showing strength. That leads the company to expect healthy group business RevPAR systemwide for 2019.

Related: Hilton hit with lawsuit over resort fees

Distribution

Trivago keeps making money

Jul 24, 2019 / Trivago
Shutterstock
Shutterstock

Trivago's Q2 results didn't quite produce the same hype that its first-quarter results produced, but the company still managed to stay profitable.

Trivago's second-quarter results revealed some of the progress that the company has made over the past few months. Revenue was still down 5%, to 223.4 million euros, but that decline was a whole lot less extreme than the 20% plunge that the online travel company suffered in the first quarter.

A closer look at Trivago's metrics show just how far the online travel company has come. Referral revenue in the Americas was down just 3% from year-ago levels, and developed Europe referral revenue actually rose slightly over the same period. The rest-of-world segment did lag behind once again with a 17% drop year over year, but improvement in Trivago's two biggest geographical regions was a huge part of its turnaround strategy.

Related: Trivago is trying to make peace with its largest advertisers

Products & Services

Quality of sleep critical to guest experience

Jul 24, 2019 / Guest Experience
Shutterstock
Shutterstock

If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the recently released J.D. Power 2019 North America Hotel Guest Satisfaction Index.

The study found that quality of sleep is one of the most important components of the guest experience with the potential to drive overall satisfaction and brand loyalty, but the majority of hotels are not delivering better-than-expected sleeping conditions.

Delivering a superior sleep experience - from the quality of the bed, linens, and pillows to the ambient sound and temperature of the room - is a huge opportunity for hotels to differentiate themselves from the pack and earn significant goodwill with guests.

Of all the discrete variables of the hotel guest experience J.D. Power measures, a better-than-expected night’s sleep is the one with the potential to drive the highest levels of overall guest satisfaction for those hotels that can deliver.

J.D. Power: Hotels with the highest marks from guests

Products & Services

Hoteliers offer incentives to help guests go phone-free

Jul 24, 2019 / Guest Experience
Marriott International
Marriott International

From Canada to the Gobi Desert, hotels in unique locations are finding ways to get guests to put down their smartphones and enjoy a phone-free vacation.

Some people love the idea of taking “Instagrammable” photos with their smartphones while on vacation, but some hotels are helping guests unplug from their phones and take in the experience.

At the Aruba Marriott Resort & Stellaris Casino in Aruba, the hotel offers an incentive to guests who leave their phones at check-in through its “Digital Detox” program, which awards Marriott Bonvoy points for each day spent without a phone.

“The amount of points given will depend on how long the guest was able to last without their phone,” Carolina Voullieme León, director of sales and marketing at the Aruba Marriott, said via email. “For example, if they’re able to go without their phone for 24 hours during a two-night stay, they’ll receive 5,000 Bonvoy points. For longer stays of five or six nights, if they can go 72 hours without their phones they’ll receive 6,000 Bonvoy points, and so on.”

Distribution

TravelClick Demand 360 adds alternative accommodation data

Jul 24, 2019 /
TravelClick
TravelClick

TravelClick announces the immediate availability of the Alternative Accommodations Solution, the latest addition to its business intelligence product suite.

The new solution is available as an add-on to Demand360 and Rate360 which helps subscribers make smarter, data-driven decisions that drive revenue and profitability with the most trusted forward-looking and historical demand data across all segments and channels.

The solution's two key focus areas are empowering hotel management to analyze alternative accommodations competition in their immediate area and to help optimize occupancy and rates to be competitive with those home-sharing options that are comparable to a hotel property.