Airbnb quarterly revenue tops $1 billion for the second time
In the first quarter of 2019, Airbnb actually beat Expedia in terms of booked room nights, although it is still some distance behind in bookings.
Booking.com accused of ‘flouting’ new pressure selling rules
The company has been accused of flouting a crackdown aimed at outlawing pressure selling tactics on hotel room sales.
BCD Travel predicts hotel rate rises of 1-3% for 2020
Hotel rates in North America will climb 2% to 4% in the U.S. and Canada. Strong demand in Europe will push meetings costs up 3% to 4%.
Ctrip CEO offers access to China for global partners
Jane Sun, CEO of Ctrip.com offered her company’s resources to international partners looking to enter the Chinese market.
Marriott: Deliver choice and control and be 'super conscientious'
While a great portfolio of hotels remains a cornerstone of Marriott's offering, the group understands that in today's climate they must go further to keep loyal customers in the fold.
Global CRM Study preview: The top challenges when it comes to CRM
The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study.
How CitizenM tracks data to increase guest satisfaction
From using a footfall counter for influencing revenue decisions to analyzing climate control systems to finding the perfect temperature, CitizenM is using different types of tech to track data points that better the customer journey.
Personalization: work of genius or an unwanted affront to personal privacy
For laser-targeted, highly personalized marketing campaigns, a fine line of demarcation exists between being considered a work of genius or an unwanted affront to personal privacy.
Segments benefit from shift in travel trends
Although a smaller share of Americans traveled for leisure in 2018 compared to the previous year, some travel segments clearly benefited from a shift in travel trends.
Policies of travel buyers lagging changes in industry
Travel buyers in the U.S are adapting to changes in the business traveler population, according to a recent Global Business Travel Association-Cvent study, although they may need to change faster.