How do you get happy customers to write reviews for your business on public websites? To find out, Databox asked more than 100 marketers to share their best tips.

Reputation Management ∙ Guest Experience

Smaller hotels don’t have the dollars to spend on marketing and PR, but if they perform, their guests will say so, and others will read about it online.

Products & Services ∙ Guest Experience

Hilton, Choice Hotels and Chesapeake Hospitality about what goes into creating the guest experience and ways to encourage on-property spend.

Products & Services ∙ Guest Experience

They demand high-quality experiences, competitive pricing across the value chain and expect to be recognized and responded to in real-time according to their preferences or concerns.

Market Data ∙ Guest Experience

Giving consumers experiences has become the holy grail for retailers of all types and hospitality and lodging is no exception.

Products & Services ∙ Guest Experience

If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the recently released J.D. Power 2019 North America Hotel Guest Satisfaction Index.

Products & Services ∙ Guest Experience

From Canada to the Gobi Desert, hotels in unique locations are finding ways to get guests to put down their smartphones and enjoy a phone-free vacation.

Products & Services ∙ Guest Experience

By recording ghost sightings, asking for song lyrics or moving to Instagram, hotels are putting a creative spin on a centuries-old tradition.

Products & Services ∙ Guest Experience